Information We Collect

When you interact with our platform, we collect various types of information to provide you with personalized learning experiences. This includes personal details you provide during registration, such as your name, email address, phone number, and educational background.

We also automatically collect technical information about your device and browsing behavior to improve our services. This helps us understand which features work well and where we can make improvements for all users.

How We Use Your Information

Your information helps us create better learning experiences tailored to your needs. We use this data to track your progress through courses, suggest relevant content, and provide technical support when needed.

Communication is another important use of your data. We send course updates, learning reminders, and important announcements about our platform. You can adjust these communication preferences at any time through your account settings.

For quality improvement, we analyze user behavior patterns to identify which teaching methods work best. This analysis is always done in aggregate, never focusing on individual users specifically.

Your Rights and Choices

To exercise any of these rights, send us a detailed request through our contact form or email. We'll verify your identity and respond within 15 business days. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us deliver our educational services. These partners include payment processors, email service providers, and cloud hosting companies.

Each third-party service we use has been carefully vetted for their security practices and data handling procedures. They're contractually required to protect your information and use it only for the specific services they provide to us.

In some cases, we may need to share information for legal compliance, such as responding to court orders or regulatory investigations. We'll always notify you about such requests unless legally prohibited from doing so.

Data Retention and Storage

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Active account data is retained while your account remains open, plus an additional two years after account closure for technical support purposes.

Course progress and certificates are maintained longer to support your educational records. Financial transaction records are kept for seven years as required by Indian accounting regulations.

All data storage happens on secure servers within India, with backup systems in place to prevent data loss. We regularly review our retention policies to ensure we're not keeping information longer than necessary.

Children's Privacy

Our platform is designed for adult learners and we don't knowingly collect information from children under 16. If a parent or guardian believes their child has provided us with personal information, please contact us immediately and we'll delete that information from our systems.

For users between 16 and 18, we recommend involving parents or guardians in the registration process and reviewing course content together. We take extra care with younger users' data and limit the information we collect from them.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email and display a notice on our platform for 30 days.

Minor updates, like clarifying existing practices or fixing typos, won't trigger notifications but will be reflected in the "last updated" date below. We encourage you to review this policy annually to stay informed about how we protect your privacy.